Job Description:

IT Analysts & Desktop Support

We are seeking proactive and customer-focused IT Analysts & Desktop Support professionals to join our team. As an IT Analyst & Desktop Support, you will be responsible for providing technical assistance, troubleshooting, and resolving IT-related issues for end-users within our organization. You will play a critical role in ensuring the smooth operation and functionality of desktops, laptops, software applications, and peripheral devices.

Responsibilities:

– Provide technical support and troubleshooting for desktops, laptops, software applications, and peripheral devices.
– Install, configure, and maintain hardware and software components, ensuring optimal performance and security.
– Collaborate with end-users to understand and resolve IT-related issues in a timely and efficient manner.
– Perform system and software upgrades, patches, and installations as necessary.
– Conduct hardware and software inventory management and maintain accurate documentation.
– Ensure adherence to IT policies, procedures, and best practices.
– Manage and prioritize IT support requests and incidents, escalating issues when necessary.
– Monitor and maintain backup and disaster recovery solutions for desktop systems.
– Conduct training sessions and create user guides to promote user self-sufficiency and knowledge.
– Stay updated with the latest technology trends and provide recommendations for improving IT infrastructure and user experience.
– Collaborate with IT teams and vendors to troubleshoot and resolve complex technical issues.

Requirements:

– Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications are a plus.
– Proven experience in desktop support and IT troubleshooting.
– Strong knowledge of Windows and macOS operating systems and desktop/laptop hardware.
– Familiarity with common software applications, such as Microsoft Office Suite and collaboration tools.
– Experience with Active Directory, user account management, and group policy administration.
– Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
– Strong customer service orientation and ability to communicate technical concepts to non-technical users.
– Ability to work independently and efficiently in a fast-paced and dynamic environment.
– Detail-oriented mindset and strong organizational skills.
– Continuous learning mindset and willingness to stay updated with the latest advancements in IT support.